Ordering

(1) We encourage you to order through this PlayYardandPlayMat.com.sg site since it is easier and more convenient to do so. But if you prefer to do it otherwise, we are more than happy to take your orders via SMS, WhatsApp, Email or Facebook.

(2) For online shopping, simply follow the process to place your orders. We respect your privacy and do not require you to register an account with us to make a purchase.

(3) If due to unforeseen circumstances, a product ordered successfully by you turned out to be unavailable, we will contact you as soon as possible to arrange for a full refund within 7 working days. This usually happens during sales periods and peak seasons when someone who orders the same last piece product makes the payment faster than you. To avoid such issue, we encourage you to make payment as soon as the order has been placed.

(4) We will only fulfill your orders when full payment has been received in our account.

Payment Methods

For your convenience, we accept the following payment methods.

Internet Banking

• This is the preferred method since it helps us to keep our cost low.

• You will receive an email of your order together with the payment instructions.

• Kindly transfer the money directly to our DBS Current Account # 012-901197-5 within 48 hours of placing the order, failing which we serve the right to cancel your order without notice.

• You can reply directly to the email, SMS or WhatsApp us once the payment has been made.

ATM Transfer

• You will receive an email of your order together with the payment instructions.

• Kindly transfer or cash in the money directly to our DBS Current Account # 012-901197-5 within 48 hours of placing the order, failing which we serve the right to cancel your order without notice.

• You can reply directly to the email, SMS or WhatsApp us once the payment has been made.

Cash

• We only accept cash if you opt for self-collection at our warehouse that is conveniently located in Oxley BizHub along Paya Lebar Road.

• Please kindly make prior arrangement with us first before coming down as the warehouse opening hours are subjected to changes.

• Prior arrangement to visit the warehouse has to be made within 2 working days of your order, failing which we serve the right to cancel your order without notice.

Credit / Debit Card (via PayPal)

• For your convenience, we also accept credit card or debit card payment which will be processed via PayPal payment gateway.

• You will be redirected to the external PayPal site to make payment.

• You do not need to have a PayPal account to use this payment option.